Quality, is more than just compliance.
Fundamentally, quality is about meeting or exceeding customer expectations: every day, every shipment, in each product, year after year. That’s where the true value is, measured not only in higher revenues from greater customer satisfaction but also in higher operational efficiency and effectiveness due to increases in productivity and innovation.
At IPIC, it is not enough to just be good at quality – we need to be smart about it as well.
Rising margin pressures, particularly in the industry of fast-moving consumer goods, limit how much companies can spend on quality practices.
To achieve the right balance, our organization thinks about quality systematically. We think of it as more than just a compliance, but instead think of quality more as our company’s core value proposition.